FAQs
7 years
The monitoring service is located in 3 locations all within the United States. All responders speak English and are us-based.
For iOS devices, the Canopy Go app needs to have Location Services turned on as “always”. This is needed for the button press detection to work in the background and when the app is closed out. For Android devices, the Canopy Go app needs to have Location Services turned on as “always allow” and Bluetooth Services turned on as “always allow”. This is needed for the button press detection to work in the background and when the app is closed out.
A Canopy Go alert triggered from a hospital with Canopy Protect will follow the Canopy Protect workflow and alert the hospital security, not 911.
Yes, you can use MDM to deploy the Canopy Go app on devices. This is not required. You can also have users download the app from the Apple Appstore and Google Play Store.
Users must have a network connected device (cellular connectivity or wifi is required) that is Android version 8 or higher, or iOS version 15 or higher.
The workflow for how 911 gets contacted can be configured. There are two common workflows:
- Canopy offers a 24/7 monitoring service that will monitor each of the alerts, determine if there is an emergency, and contact 911. The status of an alert will be updated in your Canopy console within the alert, so your centralized security team can monitor these updates (optional).
- Your centralized security monitors the alerts from the Canopy console and determines whether to contact 911. Your team would determine the workflow for when to contact 911. We include the users phone number who triggered an alert, so your team can optionally contact the user to confirm the emergency.
If a user has no internet or they haven’t enabled location services, they will get a notification when they attempt to trigger their button or open the app.
Users log in with a one-time passcode that is sent to their phones via SMS.
There is close to zero impact on battery life.
Canopy Go uses the bluetooth connection on your phone to trigger responses. Mobile phone bluetooth "range" can vary greatly when transmitting through walls, glass, metal, etc. For this reason we recommend all Canopy Go users keep their phone on them/ in their pocket or bag.
Yes, though it isn’t preferred. Devices should be issued by the organization.
Individual devices are preferred. For shared devices, users must log into the Canopy app each time the device changes hands or their button will not work.
No. Checking into a visit is optional. The Check In feature is intended for situations where staff feel unsafe going into a visit.
No. The user must be in an area with cellular or wifi connectivity. However, if a user initially checked-in in an area with connectivity and then moved to an area without connectivity and didn’t check in on time, this would still trigger an alert.
