Customer Story: New England Regional Hospital
How a New England Regional Hospital Reclaimed Its Workplace Culture with Canopy
Results at a glance
staff adoption
Canopy Buttons deployed
coverage the main campus (indoor/outoor/garages)
A failed legacy system
The hospital’s previous staff duress system was unreliable, poorly supported, and impractical. Significant hardware requirements had left the facility riddled with "dead zones," and staff trust was shattered after critical incidents, including a weapons event where the system failed to register help.
"Within an hour and a half of us deploying the badges, we had an incident... it was unbelievable that this worked this fast, that quickly, and we wanted everybody in the organization to know."
The impact
Cultural and measurable transformation
The implementation, rolled out in five phases starting with the Emergency Department, has fundamentally shifted the safety culture.
Restored Compliance and Trust: While some employees were initially resistant, the system's visible reliability has driven near-total adoption. Staff now feel confident that pressing the button results in a "super happy, fast response" from security.
Proactive Safety Culture: Trust in leadership has improved to the point that staff are now proactively notifying leadership about challenging patients for preventive rounding, rather than waiting for an incident to occur.
Data-Driven Accountability: Canopy's "Responder Mode" tracks security arrival times with precise timestamps, augmenting manual logs that were often off by several minutes. This objective data allows the hospital to conduct accurate gap analyses and continuously improve workflows.
"We knew we couldn't eliminate workplace violence entirely, but we could certainly prevent the harm coming to our team members. We wanted them to feel empowered, not monitored. Once we rolled it out, you could feel the shift—they finally felt safer."
