The Canopy Fall 2025 Product Release

Workplace violence in healthcare continues to be a critical challenge, and the speed and clarity of your response are everything. But too often, security and clinical teams are fighting a reactive battle, held back by fragmented systems, slow communication, and limited visibility into on-the-ground situations. You can't respond effectively if your team is operating in the dark.

Our Fall 2025 release is focused on fundamentally changing this dynamic. We're introducing powerful new features focused on two critical areas:

1. Smarter, Faster "In-the-Moment" Response: Empowering responders in the field and in the Security Operations Center (SOC) with real-time dispatch tools.
2. Data-Driven Prevention: Transforming post-incident reporting from a simple "task handled" into actionable data for long-term policy change.

Here’s a breakdown of what's new.

Part 1: Smarter, Faster "In-the-Moment" Response

A fast, coordinated response is only possible when every team member knows what’s happening and where to go. These new features eliminate ambiguity and empower every member of your team, from the SOC dispatcher to the officer in the field.

New: Dispatch Power in Every Pocket

For hospitals without a 24/7 centralized SOC, or for officers in remote clinics, a radio call is often the only notification. This leaves them with no way to see the incident details or coordinate the response.

With our new Responder actions in the Canopy Protect Mobile App, we’re putting the power of the dispatch console right into the hands of every officer.

• Instant Updates: From any Android or iOS device, responders can now see, acknowledge, respond to, and resolve alerts on the go.
• Eliminate Ambiguity: When an officer accepts an alert, the entire system updates. This instantly eliminates response ambiguity and ensures every incident is closed out faster and more clearly.
• Empower Distributed Teams: Your teams in clinics or out-patient facilities are now empowered to operate with the efficiency of a central SOC, no matter their location.

(Note: The full functionality of Canopy Protect, including this new Responder Mode, is now available with full parity on both iOS and Android.)

New: Reduce Response Times with "View Responders Nearby"

In a centralized SOC, every wasted second locating and dispatching the right officer can affect an incident's outcome.

Inside the web app, dispatchers can now View Responders Nearby, giving your Security Console:

• Real-Time Location: Instantly see the closest available responders relative to an active alert.
• Immediate Dispatch: Stop guessing. You can now identify and radio the closest officer directly, slashing critical minutes off your alert response time.

Part 2: Data-Driven Prevention "After-the-Fact"

A fast response is only half the battle. To truly prevent workplace violence, you need data. The old ways of reporting—manual, incomplete, and often days late—mean you're always playing catch-up.

New: Turn Incident into Insights with Incident Classifications

We built Canopy's new Incident Classifications workflow to move beyond a simple "incident handled" and create a detailed digital paper trail for every alert.

How it Works:

• Move Beyond Basic Dispositions: When closing an alert, dispatchers or responders can now categorize the specific type of violence or duress—such as "Patient-on-Staff Assault," "Verbal Threat," or "Duress by Patient Advocate"—directly within the Canopy console.
• Eliminate Manual Summaries: This workflow ends the need for manual, external reports or after-the-fact emails, keeping all critical data organized in one place.
• Get a Comprehensive View: The result is a clear, filterable view of all incidents, including responders, timestamps, and now, detailed alert classifications.

Turn Data into Action. This new flow gives you access to structured data so you can stop guessing and start acting. You'll be able to:

• Spot Trends: Identify specific times, locations, and units associated with particular types of violence.
• Validate Policies: Adjust training programs, staffing levels, and security protocols with confidence, knowing they are grounded in hard data.
• Move to a Proactive Stance: Shift your strategy from reactive incident response to proactive risk mitigation, making your staff safer every day.

Ready to Get Started?

These enhancements work together to create a safer, more transparent, and more responsive security environment for your organization. By combining real-time response capabilities with data-driven reporting, Canopy helps you proactively counter workplace violence.

Don't wait to improve your team’s response time and incident clarity.

• Current Customer? Contact your customer success manager to enable these features.
• New to Canopy? Request a Demo Today!